Return & Refund Policy

1 Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This applies to both defective and non-defective products, provided they are in new condition.

2 Eligibility Conditions

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn or unused
• With all tags attached
• In its original packaging
• Accompanied by the receipt or proof of purchase

Items that do not meet these conditions may be rejected or subject to a partial refund at our discretion.

3 How to Start a Return

To start a return, contact us at support@ventuslife.com. Please include your order number and the reason for the return.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Return labels are included in the package and provided free of charge.

Important: Items sent back to us without first requesting a return will not be accepted.

4 Return Address

Please send all accepted returns to the following address:

3401 Dale Rd, Modesto, CA 95356, United States

Do not send returns to our Seoul office; use only the address provided in your return instructions.

5 Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work with you to make it right as quickly as possible.

For damaged or defective items, we may offer a replacement, repair, or refund depending on the circumstances.

6 Exchanges

We accept exchanges. The fastest way to ensure you get what you want is to:

• Return the item you have following the return process above.
• Once the return is accepted, make a separate purchase for the new item.

This ensures your new item ships immediately without waiting for the return to be processed.

7 Refund Process

Once we receive and inspect your return, we will notify you whether the refund has been approved or not.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please remember it can take additional time for your bank or credit card company to process and post the refund. If you have not received your refund after 10 business days, first check with your financial institution, then contact us at support@ventuslife.com.

8 Restocking Fees & Return Shipping

Restocking fees do not apply. Return shipping labels are provided free of charge for eligible returns within the 30-day window.

If a returned item is found to be used, damaged, or missing parts not due to our error, we may deduct a reasonable repair or repackaging fee from the refund amount.

9 Non-Returnable Items

Certain items may not be returnable due to hygiene, safety, or customization reasons, including but not limited to:

• Custom-made or co-created products (unless defective)
• Items that have been installed, modified, or used in a way that prevents resale
• Perishable or consumable goods

Any non-returnable items will be clearly marked on the product page.

10 Warranty and Purchase Protection

Beyond the 30-day return window, all VentusLife products are covered by our 180-day purchase protection and 24-month warranty service. These cover manufacturing defects and real-world performance issues under normal use.

If you experience an issue after the 30-day return window, please contact us at support@ventuslife.com for warranty assistance.

11 Contact Us

If you have any questions about our Return & Refund Policy, please reach out:

• Email: support@ventuslife.com
• Phone: (+82) 02 - 6944 - 0723
• Office: Seoul Forest Signature Tower, 685-696, Seongsu-dong 1-ga, Seongdong-gu, Seoul, 04780, Republic of Korea